We may be able to cancel your order, but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.

Please note personalised orders are non-cancellable.

Yes, we can change your delivery address if you inform us within an hour of ordering - contact us here.

We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.

Jewellery will eventually tarnish over time when involving metal that is gold plated & silver plated. Avoiding contact with the following can slow the tarnishing time & keep your Mehraya jewellery looking new

• Keep away from soaps, perfumes, and chemicals.
• Clean with a soft cloth.
• Store in a dry place.
• Take it out while sleeping, taking a shower, in the pool and in the sea.
• Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.

Mehraya jewellery is imitation jewellery, designed to deliver elegance without the cost of fine jewellery. Our pieces are crafted using brass and alloy bases and adorned with imitation stones such as jade-inspired stones, quartz-look stones, pearls, and other decorative elements. While not made of real gold or precious gemstones, each piece is curated for lasting beauty and refined style.