Terms And Conditions

Welcome to Mehraya. By using our website, placing an order, or accessing any of our services, you acknowledge and agree to adhere to the following Terms & Conditions. We advise reviewing this information thoroughly before making a purchase.

Product Information & Accuracy 

Mehraya offers a wide range of high-quality fashion jewellery, including but not limited to 18K gold-plated designs, Kundan jewellery, pearl jewellery, and other premium styles. Certain products may be water-resistant and tarnish-resistant depending on the design and material.

Mehraya also offers unstitched suit sets which may include fabric for the top, bottom, and dupatta as per the product description. The exact length of fabric, color shades, embroidery placement, and design detailing may vary slightly due to batch production, dyeing processes, and screen display variations. Minor irregularities in print, weave, or embroidery are natural characteristics of handcrafted or semi-crafted textiles and shall not be considered defects. Customers are advised to carefully review the product description and images before placing an order, as stitching, alterations, and customization services are not included with unstitched suit purchases.

We make every effort to depict product images and descriptions as accurately as possible. However, minor discrepancies in color or appearance may occur due to lighting variations or monitor display settings. Product pricing, stock levels, and specifications may be changed or updated at any time without prior notice.

Ordering & PaymentPolicy 

All pricing shown on our website is in AED (United Arab Emirates Dirham). Orders will be processed and dispatched only after full payment has been received successfully. 

Mehraya reserves the right to reject, cancel, or limit any order due to issues such as suspected fraud, pricing inaccuracies, or discrepancies in stock levels.

Shipping & Delivery Details 

Orders totaling less than AED 59 incur a standard shipping fee of AED 15 throughout the UAE. 

Orders amounting to AED 159 and above are eligible for complimentary shipping anywhere in the UAE. 

Estimated delivery is generally within 2–5 business days, depending on your specific location. 

Delivery times may be impacted by courier delays, public holidays, or unexpected circumstances outside our control. 

Customers need to provide accurate and complete delivery information. Mehraya will not be responsible for lost or delayed shipments resulting from incorrect address details. 

Returns & Refunds 

Due to hygiene and safety regulations, returns or exchanges are not permissible unless the item received is damaged, defective, or incorrect. 

In such instances, customers should reach out to us within 5 days of delivery and provide clear photographic or video proof. 

For further information, please refer to our Return & Refund Policy.

Intellectual PropertyRights 

All materials showcased on the Mehraya website—including images, logos, branding components, product designs, and written material—are solely owned by Mehraya. Unauthorized duplication, reproduction, or application of any content without prior written consent is strictly forbidden.

Liability Disclaimer 

Mehraya is not liable for any harm, allergic reactions, or issues arising from improper use or handling of jewellery. 

The longevity of plated jewellery may be compromised by exposure to chemicals, perfumes, water, sweat, or other harsh elements; hence, durability cannot be ensured under such usage. Our total liability, if applicable, is strictly confined to the purchase value of the product.

Privacy & Data Protection 

Customer data is collected solely for processing orders, delivering products, and communicating with customers. We do not sell, rent, or share personal information with third parties without consent. For further information, please consult our Privacy Policy.

Promotional Communication

By subscribing to our updates, you may receive promotional emails or messages from Mehraya. You can unsubscribe at any time using the opt-out option provided in our communications.

Amendments to Terms 

Mehraya retains the right to amend or revise these Terms & Conditions at any time. Continued use of our website subsequent to any changes implies acceptance of the updated terms.

Governing Law

These Terms & Conditions are regulated by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes will be subject to UAE jurisdiction.

Contact Information

For inquiries or assistance, please contact us: 

Phone: 585877513
Email: mehrayajewels@gmail.com