Return & Refund Policy

At Mehraya, we do not accept returns or exchanges due to hygiene reasons.

Returns or replacements are only applicable if:

• You receive a damaged item (caused during transit), or
• You receive the wrong item.

To be eligible, please:

• Record a clear unboxing video from the moment the package is opened.
• Contact us within 24 hours of delivery with the unboxing video and your order details.

Please note:

• Claims without a complete unboxing video cannot be processed.
• Customers are responsible for the cost of returning the item.
• Once the returned item is received and verified, the approved refund will be issued as store credit, which can be used for future purchases on our website.