Shipping Policy

We proudly ship across the UAE and internationally.

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• UAE: Estimated delivery within 2-5 business days.
• International: Delivery times vary depending on the destination country and customs processing.

Shipping Charges

• Free shipping across the UAE on orders above AED 159.
• Shipping charges for orders below AED 159 and all international orders are calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS (where available).

Important Information

• Delivery times are estimates and may vary due to courier delays, weather conditions, or customs clearance.
• Please ensure your shipping address and contact details are accurate. Mehraya is not responsible for delays or additional charges resulting from incorrect information provided by the customer.

Delays & Special Cases

While we strive to deliver your order on time, delays caused by courier services, customs clearance, weather conditions, or unforeseen circumstances are beyond our control.

If your order has not arrived within 7 business days (UAE), please contact us at mehrayajewels@gmail.com.

Address Accuracy

Please ensure your shipping address and contact number are correct before placing your order. Mehraya is not responsible for deliveries affected by incorrect information provided by the customer.